FAQs

Blume is a weight loss programme you run from your phone. You complete a medical check online, a UK-registered doctor reviews it, and if treatment is right for you it arrives at your door.

Alongside your treatment you get a coach for food and training, and a clinical team you can message in the app. Blume is not a pharmacy: our partner pharmacy dispenses your treatment and our clinicians look after your care.

You answer a medical questionnaire, and it tells you where you stand before you pay anything. A doctor reviews your answers, you pick your plan, and your treatment is dispensed by our partner pharmacy and delivered to you.

From there you check in as often as suits you. Your coach helps with food and training, and your clinician adjusts your dose as you go.

Treatment is usually suitable if your BMI is 27 or above. For some ethnic backgrounds the threshold is lower, from 24.5, because health risk starts at a lower weight.

The medical check takes about five minutes and tells you where you stand straight away. It costs nothing, and you only see prices once a doctor has confirmed treatment is right for you.

A weekly injection, or a daily tablet if you would rather not use a needle. Your doctor recommends what is clinically right for you based on your medical check.

You see exactly what is available to you, and what it costs, once your medical check is approved.

You can, and for some people that is the right route. NHS access runs through specialist weight management services, the criteria are tighter than ours, and in most areas the wait runs to months or years.

Blume is the private route. You get a decision in minutes rather than a place in a queue, and you pay for it. If the NHS route suits you better, we would rather you took it.

Yes, and you keep the dose you are already on. There is no starting again at the bottom.

The timing is the one thing to get right. You need at least 7 days between your last dose with your current provider and your first with us, and no more than two weeks. Inside that window the switch is seamless.

Tell us your current dose and when you last took it in your medical check. If you fall outside the window, your doctor will tell you where to pick up.

Blume covers the whole of the UK.

We deliver to UK addresses only, so we cannot send treatment abroad or forward it while you are away.

Two things: proof of identity, and your check-ins once treatment starts. That is it.

You upload a photo of your ID and record a short verification video in our verification tool, which takes a couple of minutes on your phone. Your doctor reviews everything, then your treatment is dispensed and shipped.

Any official government ID document that has not expired. A passport or a driving licence is what most people use.

An expired document will not pass the check, so it is worth looking at the date before you start.

It confirms you are the person on the ID, which is what lets a doctor prescribe to you safely without you coming into a clinic.

You record it yourself in the verification tool, in your own time. Nobody is waiting on the other end and there is nothing to book.

No. That part is optional.

We do ask, because letting your GP know keeps your medical record complete, and that matters if you are treated for something else later. Your treatment is not affected either way.

Your ID check takes minutes and a doctor reviews your file once it clears. When your treatment is approved it goes to our partner pharmacy and reaches you in 2 to 3 working days.

If our clinicians need anything else first, your plan waits for you rather than going ahead without it.

They all work on the appetite hormones that decide how hungry you feel and how soon you feel full. They are not identical, and some act on more than one of those hormones, which is part of why results differ.

In published clinical trials, average weight loss ran from 16.6% to 22.5% of body weight over a year or more, taken alongside food and activity support.*

Your doctor recommends one based on your health history, not on the headline figures.

The tablet is taken daily with a sip of water and there is no needle involved. The injection is once a week with a pen, and members tell us it is very easy to take.

Both act on the same appetite system. It usually comes down to whether a daily habit or a weekly one fits your life better, and your clinician gives you a recommendation either way.

Close, with the injection holding the edge in published trials. The daily tablet averaged 16.6% of body weight, and the weekly injection reaches 22.5% at its highest dose.*

For most people that gap matters less than staying on treatment consistently, which is why the format that fits your week is usually the right one to pick.

You start on the lowest dose. That is deliberate: it gives your body time to adjust and keeps side effects mild.

Stepping up is how you reach the dose where treatment does its work, but it is not automatic and it is not a race. If a dose is sitting well and the weight is still coming off, you can stay there. Your clinician decides each step with you.

As often as you want. Daily, weekly, or anything in between, and you can change your mind whenever.

A check-in is a couple of taps in the app: your weight, how you are feeling, anything that has come up. More of them gives your coach and your clinician a clearer picture, which is how your dose and your plan get adjusted properly. None of it is homework.

Published trials report average losses of 16.6% to 22.5% of body weight over a year or more, alongside food and activity support.* On a starting weight of 95 kg (15 stone), that is roughly 16 to 21 kg (2.5 to 3.5 stone).

Your own result depends on your starting weight, your dose and how consistent the rest of your routine is. Your clinician tells you what is realistic for you rather than quoting you the trial.

It happens, and it does not mean treatment has failed. Weight tends to move in steps rather than a straight line, and a plateau after a few good months is normal.

Tell your coach and your clinician. They look at your dose, your protein and your training before anything else, and there is usually something to change. If treatment genuinely is not doing enough, we will say so rather than keep you on it.

Longer than a few months. Excess weight is a long-term condition and these treatments work while you are taking them, so most people stay on for a year or more and then move to a maintenance dose.

Your clinician reviews your progress at every check-in and will tell you honestly if it is not worth continuing.

Yes, from the Manage tab in the app. Request a different treatment or dose, a clinician reviews it, and the decision comes back to you in the app.

Changes apply from your next delivery rather than the one already on its way.

Appetite returns as the medication leaves your system, and some weight usually comes back unless a maintenance plan is in place first.

That is why the step down is planned with you rather than done in one go. Your clinician tapers your dose, and the food and training habits your coach built with you are what hold the weight where it is.

These are regulator-approved treatments that have been prescribed to millions of people, and they are prescribed to you only after a doctor has reviewed your medical history and everything you told us.

If that review shows treatment is not safe for you, we will not prescribe it, and we will tell you why. Your dose starts low and steps up slowly, which is what keeps side effects manageable.

Nausea and constipation are the common ones, usually in the first few weeks while your body adjusts, and usually settling as it does. They are most noticeable just after a dose increase.

Serious reactions are rare, and your medical check is what screens for them. A clinician is reachable in the app if something is bothering you, and your dose can be held or lowered.

Some muscle comes off with any weight loss, and limiting that is exactly what the programme is built around.

Your coach sets your protein target and a strength routine from the start, because keeping muscle is what protects your metabolism and holds the weight off later. That is the part a prescription on its own does not give you.

You can. There is no direct interaction.

Alcohol can make nausea and stomach upset worse though, and it is easy calories at a point where you are eating less. Most members find they want less of it anyway.

It can, so this one matters. These treatments slow how quickly your stomach empties, which can make the contraceptive pill absorb less reliably, particularly in your first weeks and after each dose increase.

Use condoms as well for four weeks after you start and four weeks after every dose increase, or switch to a method that is not swallowed, such as a patch, implant or coil. Ask your clinician in the app if you are unsure.

No. These treatments are not for use in pregnancy or while breastfeeding, and you should not start if you are trying to conceive.

If you become pregnant while on treatment, stop and tell your clinician straight away.

Tell us in the medical check, because that is exactly what it is for. Our clinicians look for interactions with what you already take and for conditions that change what is safe to prescribe.

That is what decides whether we prescribe, and at what dose. Being straight with us here is what keeps you safe.

Message the team in the Blume app and a clinician will come back to you, or call our UK team if you would rather talk it through.

If it feels severe or like an emergency, contact 111 or 999 first. Then tell us, so your clinician can review your treatment.

Take it as soon as you remember, as long as your next one is not close. If it is, skip the one you missed and carry on as normal.

Never take two doses close together to catch up. The exact window depends on your treatment, and it sits in the app next to your dose.

Yes, between 2°C and 8°C, in the packaging it came in so it stays out of the light. Do not freeze it.

It can spend a limited time out of the fridge and the app tells you how long for your treatment. If it has frozen, or sat somewhere hot, message us rather than using it.

Yes, with a bit of planning. Keep it in your hand luggage in a cool bag with the pharmacy label on the box, never in the hold, where it can freeze.

Check the rules for where you are going before you fly. We deliver to UK addresses only, so we cannot send anything out to you while you are away.

Yes. Needles, a sharps bin and instructions all come with your delivery, so there is nothing to buy separately.

Message us in the app with a photo and we will sort a replacement.

Do not use a pen that has been dropped or looks damaged. An air bubble on its own is normal and safe.

Your price depends on your dose, so it moves as your dose does rather than sitting at one number all year. You see the full price for your plan before you pay anything, and nothing gets added later.

Prices appear once your medical check is approved, because until a doctor has read your answers we do not know what you would be paying for.

The fair comparison is with clinics that give you treatment and guidance together, like Voy and Juniper. We come in cheaper than both, on every plan length.

A supermarket or high street pharmacy will quote you less, because there you are buying the medication on its own. No coach, no food and training plan, no clinical team following your progress. That is a different product at a different price.

Your price is tied to your dose, so it changes when your dose does. Your clinician tells you what the next dose costs before you move up, so it stays your decision with the number in front of you.

If we ever change the terms of your plan we tell you 30 days ahead, and you can cancel inside that window.

Yes. Longer plans cost less per month than paying month to month, which is how most members buy once they have decided to stay.

You can start monthly and move to a longer plan later if you would rather see how you get on first.

Your treatment, the prescription and the doctor review behind it, everything you need to take it, UK delivery, your coach, and a clinical team you can message in the app.

That is the whole price. What you see before you pay is what you pay.

Some private policies contribute and most do not, so it is worth asking yours directly.

You can download an invoice from the app to send them.

Yes, in writing from your account, and nobody will ask you to justify it. A monthly plan ends at your next payment date, a longer plan at the end of its term.

To skip the next charge, cancel at least 14 days before your next payment date. If it lands closer than that, the current cycle goes ahead and you will not be charged again after it.

If your first cycle does not work for you, tell us in writing within 45 days of your first delivery arriving and we refund what you paid for it.

Two conditions worth knowing up front. You need to have kept your check-ins up to date, because that is how we can see what actually happened. And it covers your first cycle rather than later ones.

Approved refunds are paid within 14 business days. You can claim it once, straight from your account settings or by email.

You can cancel and we will refund you. A deduction may apply for work already carried out on your plan.

Once your treatment has been dispensed and shipped we cannot refund it. Pharmacies are not allowed to take back prescription medication and reuse it, so that one is not our rule to bend.

You get everything back. If our clinicians decide treatment is not right for you, we refund you in full with nothing deducted, and it can take up to 10 working days to reach your account.

If they need more information first, your plan waits for you rather than going ahead. If we do not hear back, it is cancelled and you are not charged.

2 to 3 working days from your treatment being approved, tracked, so you can see where it is the whole way.

Yes. Plain outer packaging, no branding, and nothing on the outside that says what is inside or who it came from.

Leave delivery instructions for a safe place or a neighbour, and you can change them while it is in transit from the tracking link.

Worth doing if you are out all day, because your treatment needs to go in the fridge once it reaches you.

Yes, from the app, right up until your treatment is dispensed.

After that the address is fixed, and you would need to redirect it with the courier.

Your next cycle is prepared before your current one runs out, and you get a tracking notification the moment it ships.

If your last dose is coming up and you have not heard from us, message us in the app and we will chase it.

Yes. Your prescriber is a UK-registered doctor, and your treatment is dispensed by a UK pharmacy registered with the General Pharmaceutical Council.

Blume is not a pharmacy. We run the clinical service, the coaching and the app around your treatment. The UK service is provided by Anywell Health UK LTD.

Your medical information is encrypted, held under UK GDPR, and seen only by the clinicians involved in your care.

We do not sell it, and we do not share it for advertising.

Only if you ask us to. We will not contact your GP without your agreement.

We do recommend it, because a complete medical record protects you if you are treated for something else. It stays your call, and your treatment is not affected either way.

Ask us in the app or by email and we will delete your account and your data, keeping only what we are legally required to hold as a healthcare provider.